IT Infrastructure Engineer
New York, NY
The IT Infrastructure Engineer will report to the Director of IT Infrastructure and work collaboratively with the Director of Infrastructure to build, maintain and enhance a modern, cost-effective, flexible and secure IT environment at AJC’s NY Headquarters and regional offices nationwide and worldwide. The IT Infrastructure Engineer’s responsibilities will include network, server, storage, desktop, data center/hosting, IT security, video conferencing and telephone operations and projects.
This is a high visibility role, offering extensive exposure at all levels across the organization. It also offers a high degree of personal decision making and the ability to work both autonomously and collaboratively.
The IT Infrastructure Engineer does all this while adhering to AJC’s core values: Respect, Teamwork, Integrity, Excellence, and Accountability.
Major Functions:
- Assist in plan design, hardware implementation, software, network and telephony capabilities;
- Diagnose and resolve hardware, software, network and telephony issues;
- Assist in developing operating, installation, and upgrade procedures for communication systems, hardware, network, security, storage and software;
- Assist in documenting current hardware and network environments, including servers, PCs, IT security and network systems, videoconferencing and telephony;
- Perform Help Desk and desktop support activities, as needed;
- Research, analyze, and assist in developing documentation and new processes and procedures collaboratively with Director of Infrastructure.
Personal Qualifications and Core Competencies:
- At least 5-10 years full time professional experience supporting the following: network, server, storage, IT security or telephony
- Strong grasp of Microsoft Active Directory administration
- Familiarity to working knowledge of Cisco iOS, Dell Force 10, SonicWall, Cisco ASA, network troubleshooting tools like Wire Shark and Putty, strong grasp of TCP/IP concepts, VLANs, Wireless Networking technologies and security, VPN, Identity Access Management, VOIP concepts
- Strong grasp of Windows Server 2008R2 Standard – Windows 2019 Datacenter, VMWare vCenter, Dell VXRail, EMC, PowerEdge server, or other forms of Hyperconverged environments and understanding of Hypervisors
- Understanding of NAS and NAS to Cloud configurations
- Expert grasp of supporting Windows 7-10, Mac OS, Android and iOS, PC and Mac hardware troubleshooting
- Understanding of virtual and bare metal backup as well as High Availability solutions
- Experience with endpoint, MDM & MAM packaged solutions such as Microsoft InTune and VMWare Workspace ONE
- Strong ability to troubleshoot Microsoft Office 365, Exchange Online email deliverability issues, anti-spam solutions
- Ability to maintain DNS records, MX records, TXT records, Domain Registrar duties
- Experience with end-point management solutions such as Quest KACE, WSUS, Microsoft SCCM
- Knowledge of and preferred support of SSO and Password Management Applications as well as MFA concepts and FIDO
- Experience supporting conferencing and video conferencing solutions; Skype for Business, Zoom, Cisco WebEx
- Ability to support and resolve a wide range of daily technical issues; eagerness to investigate and learn new technologies
- Scripting knowledge via PowerShell
- Strong ability and emphasis on automation where applicable; provisioning and patching of endpoints
- Extremely well-developed organizational, time management, and analytical skills
- Dependable and reliable with strong improvement focus
- A thoughtful team player who can work independently
- Strong attention to detail, documentation, communication skills and follow-through
- Ability to work off-hours as needed for IT projects
- Ability to keep up to date with the latest tech innovations
- Ability to work effectively under pressure
- Capable of training Help Desk staff on new technologies implemented
- Personable and professional client service to AJC staff
- Can work the hours of Monday-Friday, 8am-4pm
- Microsoft certifications are a plus
- Working knowledge in Microsoft Azure a plus
- Working knowledge of G Suite for non-profits a plus
AJC is an Equal Opportunity Employer.
Please submit your application on: https://ajchr.wufoo.com/forms/r10yhdor0i1ydic/